We at Chunwei, Inc strive to provide our customers with the best possible experience when it comes to purchasing our products. We are committed to delivering high-quality food items that meet or exceed your expectations. However, in the unlikely event that you are not satisfied with your purchase, we offer a refund policy.
If you receive a product that is damaged, defective, or expired, please contact us within 24 hours of delivery. We will review your request and issue a refund if necessary. Please note that we may require photo evidence of the damage or defect.
If you are unsatisfied with the quality or taste of our products, please contact us within 48 hours of delivery. We will review your request and issue a refund if necessary. We may ask you to provide feedback on the specific product to help us improve our quality standards.
If you change your mind about a purchase and would like to return an unopened item, please contact us within 7 days of delivery. We will review your request and issue a refund if necessary. Please note that we cannot accept returns of opened food items for safety and hygiene reasons.
To request a refund, please contact our customer service team via email@example.com (From 8:30 am to 5:30 pm PST, Saturday-Sunday: CLOSED). We may ask for your order number and a description of the issue to help us process your request more efficiently.
Thank you for choosing Chunwei, Inc. We hope you enjoy our products and appreciate your feedback to help us improve our quality standards.